RETURNS POLICY
SHIPPING CHARGES & DELIVERY TIMELINES
Below are the shipping charges and delivery times (excluding public holidays):
Australia
|
Capital City
|
Standard
|
$10
|
2-3 business days
|
|
Other
|
Standard
|
$10
|
3-5 business days
|
|
Capital City
|
Express
|
$15
|
1- 2 business days
|
|
Other |
Express
|
$15
|
2-4 business days |
*These are estimated delivery times only, and unfortunately we are not able to guarantee them. Beau Gentry will not be liable for any delay in delivery. In particular, orders placed during Sale or Promotional periods may be subject to delay, please expect up to 3-4 business days from the time you place your order for it to be dispatched. Please note that our fulfilment warehouse is closed on public holidays and weekends.
ONLINE RETURN POLICY
If you have changed your mind about an item purchased online from this website, you can return it to us and/or request for an exchange within fourteen days (14) days from the date of purchase to obtain a refund by following the steps outlined below.
The return/exchange right we provide is in addition to your rights under the Australian Consumer Law.
Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are defective, return or exchange is otherwise permitted under applicable laws, certain products cannot be returned or exchanged:
STANDARD RETURNS
Contact us at customercare@beaugentry.com.au to obtain your Return Authorisation Number.
Fill out the Return Slip in full (we will email it to you).
Repackage your item/s and enclose the Return Slip.
Post the parcel back to us. Please get a proof of postage receipt at the post office.
Please return your parcel to:
Beau Gentry Returns.
Shop 13, 18 Hastings Street, Noosa Heads, 4567,
We will email you to confirm we have received your return. Once we receive your return, please allow up to 5 business days for your return to be processed.
We will email you and let you know that your return has been processed.
RETURN SHIPPING
Beau Gentry is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
If you are returning a faulty, damaged or incorrectly received item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
Once we have accepted and processed your return, we will notify you via email. Please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 10 business days for the funds to show in your account.
